Refund and Returns Policy for Airnaritnie Tech Store

Effective Date: January 4, 2025

At Airnaritnie Tech Store, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read through our Refund and Returns Policy to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

You may return most items purchased from Airnaritnie Tech Store within 30 days from the date of receipt for a full refund or exchange. To be eligible for a return:

  • The item must be in its original, unused, and undamaged condition.
  • The item must be returned in its original packaging, with all accessories, manuals, and tags intact.
  • The item must not have been opened or tampered with, unless the product is defective.

Please note that certain products may be ineligible for return, such as:

  • Products that have been personalized or customized.
  • Opened software, digital products, or downloads.
  • Items marked as non-returnable at the time of purchase.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Our Customer Service: Send an email to info@airnaritnie.com with your order number, a brief explanation of the reason for the return, and whether you would like a refund or exchange.

  2. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item.

  3. Package the Item: Carefully package the item(s) in the original packaging, ensuring all components are included. Attach the RA number to the package to ensure proper processing.

  4. Ship the Return: Ship the return to the following address:

    Airnaritnie Tech Store
    4811 Melrose Street
    Spokane Valley, Washington, United States

    You are responsible for the return shipping cost unless the return is due to a defective or incorrect product. We recommend using a trackable shipping service to ensure the safe return of the item.

3. Refund Process

Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued in the original form of payment used during the purchase.

  • Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item. The funds will be reflected in your account depending on your payment provider’s processing time.

  • Shipping Charges: The original shipping charges are non-refundable, except in cases where the return is due to our error, such as receiving a damaged or incorrect item.

4. Exchanges

If you would like to exchange an item for a different product, please contact us at info@airnaritnie.com to initiate the exchange process. Exchanges are subject to product availability.

  • Return the Original Item: You must return the original item within 30 days as per the return policy.

  • New Item Shipping: Once we receive the returned item, we will ship the replacement item. You will be charged for any price difference between the returned item and the exchanged item, as well as the return shipping costs (if applicable).

5. Defective or Damaged Items

If you receive a defective or damaged product, we sincerely apologize for the inconvenience. Please contact our customer service team immediately at info@airnaritnie.com with the following information:

  • A detailed description of the defect or damage.
  • Photographs of the damaged or defective item.
  • Your order number.

We will resolve the issue by offering you a full refund or a replacement at no additional cost. We will also cover the return shipping for defective or damaged items.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products marked as final sale or non-returnable at the time of purchase.
  • Opened software, digital products, or downloads.
  • Custom-made or personalized products.

If you are unsure whether your item is returnable, please contact us before making your purchase.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us:

Thank you for shopping with Airnaritnie Tech Store! We are committed to providing you with the best products and service possible.